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Even I didn’t get the proper service from Motorola service centre. The charger of my phone stopped working so I asked the service centre people for a replacement.
The answers from Motorola service centre people:
Visit 1: We don’t have stock right now so come after 2-3 days.
Visit 2: Still we are unable to give you a replacement. We will provide you the charger within a week. (I told him that I can buy a charger from any mobile shop but I want an original charger.)
Visit 3: Sorry, still we don’t have stock. Can you please check another service centre for replacement?
Visit 4 (Another service centre): We are very sorry sir; we can’t give you any replacement.
So, today I am going to buy a charger from a mobile retail shop.

Hi friends,
if you are a heavy user of phone, certainly Motorola phones are not made for you, because those handsets never provide you the optimum service.
As per my opinions Motorola Phones are:
Waste of money and waste of time!

I also have the same experience from service centre people. The volume keys of my Motorola phone were not working properly so I showed my phone to service centre engineer. Engineer told me that it is a case of physical damage so he can’t offer me a free service. I told him that my phone doesn’t have any physical damage still i don’t want any replacement. Just fix the problem and repair it! Then he said that we are very sorry but we can’t provide any free service to you.
I didn’t get their policy. If Motorola people are offering such bad service, I don’t think that I will recommend anybody to buy any Motorola phone.

I purchased Razr from second hand market. After some days it stopped working so I showed it to service centre. But they couldn’t find the solution for it. Better you don’t buy Motorola phones.