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Accessing of Knowledge Management module in Microsoft Word is introduced in Paris release.
One can access Knowledge Management of ServiceNow from Word by deploying the Knowledge Management - Add-in for Microsoft Word.
Using this add-in, we can Create, Edit and Publish the articles.

*** Once article is Published, Workflow will be under Review if the
article has valid approvals.The access is dependent on the roles
assigned to the user.
Prerequisites:  Need an admin role to deploy the Manifest file in Office365.
Note:
The KM add-in for MS Word is accessible only in MS Office online. We cannot access this add-in on desktop MS Word app.
Let us look on step-by-step process to access KM on MS Word.
Step 1: Activate the plugin in ServiceNow
Activate the plugin for Knowledge Management - Add-in for Microsoft Word in ServiceNow.
System Applications > All Available Applications > All.
Step 2: Download Manifest file.
In the Filter navigator,
ServiceNow Add-Ins for Office > Office Add-In-Manifests>Click on Knowledge Management>Download Manifest.