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So, I played Captain Spins, 40 pounds and a 50% bonus match. Bets start immediately. I play a few games on the train when I'm going to a friend's house. Get a balance of 120 pounds.
I have a play on the way back, up to 80 pounds. Go back home and keep going. Things are not going very well, up to 30 pounds. Try to spin, and a notification will appear with the inscription "The limit of responsible gambling has been reached". My balance is 0. In the lobby, my balance shows that I am trying another game. The same thing.
I contact the support service and I am passed on to another consultant who says something like: "You have reached your limits, these restrictions were imposed for your safety blah blah blah...... give it a month and it will be reset."
I say, " Okay, but I was never notified of these restrictions. I'll play somewhere else." I have removed my balance.
I think that this month I have deposited maybe 80 pounds to the casino. I have since noticed an email saying that my account is being verified. It was reviewed 2 months ago. I spend no more than £ 120 a month there, possibly without logging in and checking.
I understand what they have to do, but the way they do it is such shit
Do you think this is normal? Where is there a good and honest casino?